Join our Team as a Customer Service Advisor!

Location: Whiteley

Salary: £24,000 per annum

Hours: Monday - Friday  08:00 - 17:00

About the role: 

Ready to make a real impact? As a Customer Service Advisor at Onecom, you'll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity. 

In this dynamic phone-based role, you'll tackle customer queries with confidence and speed, balancing their needs with our business goals. 

What makes you a great fit:

• Passionate about providing excellent customer service.
• Brilliant IT skills and keen interest in technology.
• Creative and self-motivated. 
• Thrive in collaborative environments and enjoy working with others.
• Able to remain calm and effective in stressful situations.
• Excel in meeting deadlines and delivering reliable results with minimal supervision.

Key responsibilities:

• Building and retaining customer loyalty by delivering exceptional customer service.
• Creating strong relationships with various teams and departments.
• Displaying a polite and professional manner at all times.
• Responding promptly to customer queries, working to a ‘first resolution' target and ensuring the customer’s expectations are always met.
• Handling and resolving customer queries and escalations including, but not limited to; billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges.

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, Fitbit scheme, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
  

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.