Join our Enterprise Customer Service Team!

Contract Term: 12 Months

Location: Whiteley

Salary: £26,000 per annum

Hours: Monday - Friday, 08:30 - 17:30

About the role: 

As part of our dynamic Enterprise Customer Service Team you'll become a key player in delivering exceptional service to Onecom customers! You'll ensure each interaction is marked by professionalism and positivity, leaving a lasting impression. With our proactive, timely, and informative approach, you'll effortlessly balance the needs of both our customers and the business.

What makes you a great fit:

• Excellent communication and organisational skills.
• Able to remain calm and effective in stressful situations.
• Passionate about providing an excellent customer service.
• Confident and self-motivated.
• Excel in meeting deadlines and delivering reliable results with minimal supervision.
• Thrive in collaborative environments and enjoy working with others.

Key responsibilities: 

• Manage and maintain a portfolio of accounts.
• Display a polite and professional manner at all times
• Attend meetings with potential and existing customers.
• Create relationships at all points up to Director level.
• Generate monthly bespoke reports.
• Inspire confidence in customers as the ‘go-to’ contact for escalation.
• Liaise with business customers in resolving problems and answering queries, working to a ‘first resolution' target.

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, Fitbit scheme, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.