IT Team Lead
We're building something exciting at Onecom. Join our award-winning team and help us to deliver Simply Brilliant Customer Experiences!
Join our Team as an IT Team Lead
Location: Gurugram
Salary: 14.3 LPA
About the role:
Are you ready to lead and inspire a dynamic IT team? As the India IT Team Lead at Onecom, you'll manage internal IT systems and services, oversee the support desk, and ensure internal SLAs are met. You'll also be involved in long-term planning for Onecom IT, making a significant impact on our operations.
If you're passionate about IT and leadership, this role is for you!
What makes you a great fit:
- Excellent analytical and problem-solving skills
- Understanding of complex information and requirements
- Great IT skills
- Ability to explain complex systems in simple terms
- Ability to work to tight deadlines and within constraints
- Inspirational leadership and team responsibility
- Strong people management skills
- Effective coaching skills
- Ability to support, train, and identify the needs of the IT team
- Performance management and change management skills
- Excellent decision-making skills
- High level of commercial awareness
- Calm under pressure
- Excellent communication skills
- Ability to support and motivate staff
- Delivers exceptional customer experience
- Ability to plan and prioritise workload
Key responsibilities:
- Manage, troubleshoot, and resolve service incidents across IT products and services
- Oversee server/cloud, network infrastructure, desktop, software, and data connectivity solutions
- Use remote management solutions to resolve service incidents
- Attend customer sites for service incidents (where required)
- Deliver high levels of customer satisfaction
- Prioritise workflow in line with customer SLAs
- Raise and escalate support queries through supplier portals
- Ensure customer information is tracked and updated in the company database/system
- Communicate and escalate with carriers and suppliers
- Support and maintain relationships with internal teams
- Assist with testing of applications and projects
- Mentor and train support engineers
- Monitor systems for alerts
- Manage communication between customers and internal parties
- Ensure SLAs are adhered to
- Proactively update and monitor existing IT systems
- Involvement in technical projects for technology deployments/upgrades/integrations
- Perform any other duties as required by the line manager
Perks for our People:
- Holidays: 18 days annual leave, + 6 public holidays
- Other Leave: 7 days casual leave, 7 days sick leave
- Development: In-House Training Academy
- Wellbeing: Mental Health support, free breakfast & fresh fruit
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
- Department
- Technical Operations
- Locations
- Onecom India
- Yearly salary
- INR1,430,000
About Onecom
We're the UK’s leading business telephony and cloud communications provider, delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.
IT Team Lead
We're building something exciting at Onecom. Join our award-winning team and help us to deliver Simply Brilliant Customer Experiences!
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