Join our Team as a Partner Support Advisor (Billing)

Location: Gurugram

About the role:

Are you passionate about delivering exceptional support to Enterprise customers? We’re looking for a highly organised, proactive individual to join our Customer Service Enterprise Team as an Enterprise Support Administrator. This vital role supports our order placement process and ensures customer needs are met efficiently and accurately.

What makes you a great fit:

• Previous experience in customer service, order support, or a similar role
• Strong attention to detail and excellent problem-solving skills
• Proactive with a positive, can-do attitude
• Excellent communication and interpersonal abilities
• Able to manage multiple tasks and priorities effectively
• Familiarity with enterprise-level customer support environments
• Proficiency with CRM systems and customer service tools
• Self-motivated, especially for repetitive administrative tasks
• Strong time management and organisational skills
• Confident in written and verbal communication

Key responsibilities:

• Accurately place a high volume of daily orders, ensuring efficiency and minimal errors to
• Follow bespoke order processes and keep up to date with daily operational changes
• Respond promptly to internal teams and support order queries
• Action administrative changes and updates on Enterprise accounts
• Set follow-up tasks and monitor progress through to connection or dispatch
• Collaborate with internal teams to resolve order escalations
• Maintain accurate records of customer interactions in CRM systems
• Use and adapt templates to provide internal and external updates
• Keep customer-specific order details current and accurate
• Work collaboratively with your team to minimise order placement errors

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays 
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In-House Training Academy
• Wellbeing: Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.