Join our Team as a Mobile Onboarding Administrator

Location: Gurgaon

About the role:

Are you detail-oriented, organised, and passionate about delivering a seamless customer experience? As a Mobile Onboarding Administrator, you’ll play a vital role in provisioning mobile products and services for our external customers. You’ll ensure orders are processed accurately and efficiently, working closely with internal teams and external suppliers to deliver high-quality service. If you thrive in a fast-paced environment and enjoy being at the heart of operational excellence, this is the role for you.

What makes you a great fit:

• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Proactive and customer-focused with a passion for service
• Able to work under pressure and meet strict deadlines
• Confident problem-solver with a positive attitude
• Adaptable and self-motivated team player
• Proficient in Microsoft Office and comfortable with IT systems
• Committed to continuous improvement and personal development
• Understands the importance of GDPR and data accuracy
• Enjoys working with people and building rapport

Key responsibilities:

• Validate and approve sales orders based on pre-defined parameters
• Provision mobile connections across multiple networks and suppliers
• Liaise with Sales, Customer Service, and Project Delivery teams
• Act as first point of escalation for administrative issues during order progress
• Coordinate with external providers to meet provisioning requirements
• Maintain accurate order and delivery records in company systems
• Identify and mitigate risks to service delivery and customer experience
• Ensure all products are delivered accurately and within SLA
• Participate in training and team reviews to support continuous improvement
• Adhere to GDPR policies and company standards
• Support ad-hoc tasks as required by your line manager

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays 
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In-House Training Academy
• Wellbeing: Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.