Join our Team as a Disconnections Administrator

Location: Whiteley

Salary: £26,000 

Hours: Monday to Friday 08:00 - 17:00

About the role: 

Are you detail-oriented and passionate about providing first-class customer service?

As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.

This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.

Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.

What makes you a great fit:

• Previous experience in an administrative role, preferably within telecommunications

• Keen attention to detail and excellent problem-solving skills

• Strong organisational abilities and time-management skills

• Effective written and verbal communication skills

• Proficiency in Microsoft Office and customer relationship management software

• Ability to work independently as well as collaboratively in a team environment

• Customer-centric approach and results-oriented mindset

• Adaptability and capability to work under pressure in a fast-paced environment

Key responsibilities: 

• Process and manage customer disconnection requests accurately and promptly

• Liaise with internal teams to ensure seamless customer transitions

• Maintain up-to-date and accurate records of disconnection activities

• Respond to customer queries and resolve any issues related to disconnections

• Collaborate with billing and sales teams to ensure alignment in customer accounts

• Analyse disconnection data to identify trends and suggest improvement areas

• Ensure compliance with company policies and regulatory requirements

• Contribute to the continuous improvement of disconnection processes

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options

• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

• EV Scheme: Lease a brand-new electric car

• Lifestyle: 9% combined pension contribution and 4x salary life assurance

• Rewards: Quarterly and annual employee awards, discounts on tech

• Socials: All-expenses-paid company events

• Development: In-House Training Academy

• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.