Location: Brockworth, Gloucestershire (on-site)

Salary: Competitive

Hours: Monday - Friday 9:00-5:30

About the role:

As a Senior Partner Support Advisor, you’ll be the go‑to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. Reporting to our Partner Support Manager, you’ll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.

Key Responsibilities:

• Answer and respond to partners and end users via telephone or email

• Serve as an escalation point for partner support issues

• Collaborate with internal teams (Sales, Technical, Operations) to resolve partner challenges and improve processes.

• Mentor and coach junior support advisors, sharing best practices and supporting their development.

• Support onboarding and training initiatives for new partners and internal team members.

• Contribute to knowledge base content and ensure resources are up-to-date and relevant.

• Maintain accurate documentation of partner interactions and resolutions in CRM systems.

• Demonstrate a positive attitude, inspiring confidence and collaboration within the team.

What makes you a great fit:

This role would ideally suit someone with a background in Customer Service or Client Success.

Key experience that will set you up for success:

• Proven experience in within telecom, IT, or related industries with some knowledge of telecom products, connectivity solutions,

• An understanding/awareness of supplier interface portals and CRM systems

• Deliver a simply brilliant customer experience

• Ability to support colleagues, sharing knowledge

• Calm, detail‑driven problem‑solving mindset, even under pressure.

• A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options

• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

• Lifestyle: 9% combined pension contribution and 4x salary life assurance

• Rewards: Quarterly and annual employee awards, discounts on tech

• Socials: All-expenses-paid company events

• Development: In-House Training Academy

• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.