Location: Gurgaon

Hours: UK Shift

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You'll join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

The Team Leader for Onecom Partners India will provide day-to-day leadership and people management for the India-based team, ensuring high levels of engagement, performance, attendance, and operational effectiveness. Acting as the single reporting line for all India employees, the role is responsible for driving consistent people management, development, and alignment with UK operational requirements, while partnering

What you'll be doing:

Lead and manage all Onecom Partners India employees, fostering a positive, engaged, and high-performing team culture.

Conduct regular 1:1s, performance reviews, coaching, and development conversations.

Manage attendance, absence, holidays, office conduct, and employee wellbeing in line with company policies.

Coordinate performance feedback from UK leaders and SMEs, supporting development plans and career progression.

Oversee resource planning and workload management to ensure effective operational coverage and service delivery.

Act as the primary point of leadership across all Onecom Partners operational functions within India.

Collaborate closely with UK stakeholders to drive performance, consistency, and continuous improvement.

Support onboarding, training, and knowledge-sharing initiatives across the team.

Provide hands-on support for new products, processes, and operational improvements.

Ensure partner and customer queries are resolved efficiently, with proactive communication throughout.

Maintain accurate operational records and promote best practices across all areas of the business.

What we're looking for

Experience conducting performance reviews and coaching conversations.
Proven people management and team leadership experience.

Demonstrated ability to manage attendance, absence, and employee engagement.

Strong organisational and stakeholder management skills.

Ability to lead teams operating across multiple workstreams and disciplines.

Experience working with remote and international stakeholders.

Strong communication and interpersonal skills.

Problem-solving mindset with attention to detail and ability to work under pressure.

Able to plan and effectively prioritise own and team workload to ensure deadlines are met

Ability to deal with problems that arise and manage through to resolution.

Our dream candidate will also have

Personable, and confident
Able to remain calm when faced with challenging situations and individuals
A strong team player who supports and adapts to changing priorities
Excellent communication skills with the ability to motivate staff
Delivers to high standards consistently

Perks for our People:

🌟 Holidays: 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break.

🌟 Public Holidays: 7 Indian public holidays.

🌟 Medical Insurance: Available upon successful completion of the probation period.

🌟 Cab Services: Transportation support available for employees in selected locations.

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.

Team Leader - Onecom Partners India

We're building something exciting at Onecom. Join our award-winning team and help us to deliver Simply Brilliant Customer Experiences!