Location:

Gurgaon, India (with regular collaboration and overlap with UK working hours)

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

As our Data and Analytics Manager, you'll have the opportunity to build, lead and grow Onecom's Offshore Delivery Hub in India. You'll play a pivotal role in transforming how data drives decision-making across the business, working closely with senior stakeholders in the UK while leading a high-performing team that delivers critical insights, reporting, data operations and automation initiatives.

About the role

We are looking for an experienced and hands-on Data and Analytics Manager to lead our Offshore Delivery Hub based in India. Reporting to the Head of Data and Analytics, you will be responsible for managing the day-to-day delivery of data operations, reporting, analytics, data migration and integration activities across the business.

Leading a team of four Data Analysts, you will oversee workload planning, quality assurance, stakeholder engagement and continuous improvement initiatives. You will ensure the team consistently delivers accurate, timely and actionable outputs while driving automation and AI-assisted ways of working that improve efficiency and scalability.

This role requires a strong blend of technical expertise, people leadership and stakeholder management, with the ability to translate complex data into practical business actions that support Finance, Operations, Sales and Service teams.

What you'll be doing

• Leading, coaching and developing a team of Data Analysts, setting clear objectives and supporting performance and career development.

• Managing demand, capacity planning and workload scheduling across operational support, reporting, project work and business requests.

• Owning the delivery process for all incoming data requests, ensuring work is prioritised, assigned and completed within agreed service levels.

• Reviewing and quality-assuring all deliverables before release, including reports, datasets, reconciliations, data loads and business documentation.

• Supporting data integration, migration and remediation activities across platforms including Salesforce, NetSuite, billing systems and the Unified Data Platform (UDP).

• Working directly with business stakeholders to understand requirements, present findings and recommend data-driven actions.

• Producing and reviewing finance and operational reporting that supports business performance and decision-making.

• Driving automation initiatives using BigQuery, Python and approved AI tools to reduce manual effort and improve efficiency.

• Ensuring robust testing, reconciliation, validation and governance processes are followed before any changes are made to live systems.

• Monitoring service levels, backlog management, quality metrics and team performance, escalating risks and dependencies where required.

• Maintaining documentation, runbooks, data definitions and operational processes to support knowledge sharing and business continuity.

• Supporting the growth of the Offshore Delivery Hub, including recruitment, onboarding and expansion of services provided to the business.

What we're looking for

• 5+ years' experience in Data Analytics, Data Management or Business Intelligence roles.

• At least 2 years' experience leading and developing teams, ideally within an offshore, shared-service or global delivery environment.

• Strong hands-on SQL and Python skills with the ability to review and support technical work completed by the team.

• Experience working with cloud-based data platforms such as Google BigQuery or similar data warehouse technologies.

• Experience managing data quality, data remediation, migration and reconciliation activities.

• Strong understanding of reporting and visualisation tools such as Power BI.

• Experience managing workloads, ticketing systems and service delivery processes using platforms such as Salesforce Cases, Jira or similar tools.

• Excellent stakeholder management and communication skills, with the ability to explain complex data concepts to non-technical audiences.

• Strong organisational skills with the ability to balance multiple priorities and work to fixed deadlines.

• Experience implementing process improvements, automation and scalable data solutions.

Our dream candidate will also have

• Experience working with Salesforce, NetSuite and telecoms billing platforms such as aBILLity.

• Knowledge of telecoms industry data, including customers, services, assets, billing, margin and contract lifecycle management.

• Experience working with AI-assisted data processes, automation tools and operational analytics.

• Understanding of data governance frameworks, including data dictionaries, data contracts, stewardship and ownership models.

• Knowledge of UK GDPR, data protection requirements and telecoms industry compliance obligations.

• Experience supporting finance teams with reporting, forecasting or FP&A activities.

• Exposure to integrating and validating data from mergers, acquisitions or multiple source systems.

Perks for our people

🌟 Holidays: 25 days + bank holidays and buy/sell options

🌟 Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance

🌟 Rewards: Quarterly and annual employee awards, discounts on tech

🌟 Development: In-House Training Academy

🌟 Wellbeing: 24/7 access to mental health support, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.